WHAT IS TRANSGUARD?

“Being a part of your customer’s day-to-day activities, helps you build a better connect with them . ” Our friends & partners at Transguard Delivery wanted to provide a direct solution to their B2B customers to facilitate a more extensive use of the services provided by them.

HOW WE GOT CONNECTED?

We worked with Transguard Delivery & Loginext Solutions over 24 weeks to build web portals targeted towards 2 different sets of users, their B2B customers and the internal workforce.

The B2B portal was focused towards the major clients who have Transguard Delivery as their delivery partners. The portal needed to be simple and easy-to-use, so that customers could place orders with a minimum number of clicks. At the back, it was integrated with Loginext’s state-of-the-art last mile delivery tracking solution.

The internal portal was to be used by Transguard’s internal team to deliver packages to & from their office locations to other locations in Dubai. This portal was integrated with Transguard’s Active directory for Single-Sign On. This way the users didn’t need an additional login to use the portal. They could seamlessly access the portal and start placing orders right away.

Both these portals had feature to track the orders across its various stages, thanks to the solution provided by Loginext. The users could also save the orders as a draft to be placed at some later time. They could also add addresses and save them as contacts, thus eliminating the need to provide entire details each time while placing an order. It was a simple click to select and proceed to the next step.

Along With the Customer facing portals, we also built admin portals for their backend operations team to run the show. This portal allowed the admin team to track the order, in case customer reach out to them offline for order related concerns. In addition to this the Admin portal had customer management, master data management. It also had a role-based access mechanism, and thus the Superadmin user could also manage the employees having access to the portal.

Building a simple yet highly efficient ecosystem was essential for the success of this use-case, and we nailed it by simplifying the crux of the system, which is placing an order . We eliminated as much complexity involved so that user has a seamless experience and the time required to get through your order is minimum .